Terms and Conditions

TERMS AND CONDITIONS

1.1 Welcome to The PÜRE Collection web site www.thepurecollection.com ("the "Site"), the Site from which you can purchase The PÜRE Collection branded products (the "Product"). The Products sold on the Site will be provided to you by The PÜRE Collection ("The PÜRE Collection", "We", "Our", "Us"). The PÜRE Collection is the trading name of Pure Essence Collection Limited, a company registered in England and Wales under company registration number 10007389. Our registered address is Gainsborough House, Lower Sheering Road, Sawbridgeworth, Herts, CM21 9RG. VAT number is GB233130361000. Our trading office is 207 Regent Street, London W1B 3HH, England.

1.2 For any questions relating to the use of the Site, an Order or The PÜRE Collection please contact Our Client Service team who can be reached during normal business hours on the following number +44 (0)207 096 0969. This service can also be accessed directly from the Site.

ABOUT THESE TERMS AND CONDITIONS

2.1 Acceptance of Terms.
These terms and conditions ("Terms") are the terms on which We sell the Products to you. Please read these Terms carefully before ordering any Products. You should keep a copy of these Terms for future reference.
These Terms may be changed from time to time where it is necessary for us to do so for legal or regulatory reasons. The Terms applicable to any Order from the Site are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.
These Terms are only available in the English language.

2.2 The ordering process and order confirmations
Your Order constitutes an offer to Us to buy the Product. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product is formed when We send you an email confirming your Order.
If a Product you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and you will be given the option to request that We inform you of the future availability of the Product via email.

YOUR USE OF THE SITE

3.1 Registration, passwords and security

When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.
You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email to sales@thepurecollection.com or by phone on +44 (0)207 096 0969 if you become aware of or suspect any unauthorised use of your Client Account.

3.2 Your promises to Us

You confirm that:

3.2.1 you are over 16;

3.2.2 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your Client Account details at www.thepurecollection.com

3.2.3 you are the holder of a valid credit or debit card.

You agree that in using the Site you will not:

3.2.4 use the Site for any unlawful purpose;

3.2.5 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or

3.2.6 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We have the right to limit the number of items of a single Product you order.

3.2.7 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.

3.3 Intellectual Property

3.3.1 The PÜRE Collection and its affiliated The PÜRE Collection companies (collectively The PÜRE Collection Companies) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same.

3.3.2 Use of the Site and its Contents grants you no rights in relation to the intellectual property in the Site. Subject to paragraph 3.3.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.

3.3.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes, When you use the "Share" function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.

3.3.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The PÜRE Collection Companies or the Products.

3.3.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of The PÜRE Collection.

3.3.6 Use of Our intellectual property other than that permitted under this paragraph 3.3 may infringe The PÜRE Collection Companies’ rights in the Site and We reserve on Our own behalf and that of The PÜRE Collection Companies’ the right to take any appropriate legal actions to protect such rights.

3.4 Links to and from other Websites

3.4.1 You may establish links to the Site provided you stop providing links to the Site immediately if We require you to.

3.4.2 Other third party websites may provide links to The Site from time to time. You acknowledge that:

◦ 3.4.2.1 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;

◦ 3.4.2.2 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;

◦ 3.4.2.3 We will not be party to any transaction or contract with a third party that you may enter into via such sites.

PRICE AND PAYMENT

4.1 The price of a Product is the price stated on the Site at the time you place your order except in the case of an obvious error. We try and ensure that all prices on Our Site are accurate but errors may occur. If We discover an error in the price of a Product you have ordered before formation of a contract between Us in accordance with paragraph 2.2 of these Terms We will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If you cancel, no payment will be taken from your card.

4.2 Prices on the Site are displayed in GBP (£) and are inclusive of UK Value Added Tax. Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered plus the applicable delivery charges depending on the delivery option you select (the charges are as set out in the Delivery Costs section of the Site). We will let you know the total cost of your Order (including delivery charges based on the delivery option you have selected) prior to your placing of the Order.

4.3 Please note that Product prices may change over time and the prices payable are those on The Site at the time of Order. If you have opted to create a Client Account, the prices displayed on the Orders page within the “My Account” section of the Site will be the price paid by you at the time of that particular Order being placed. Reordering a Product at a later date may therefore present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.

4.4 We accept payment credit card and debit cards (VISA, MasterCard, Maestro, American Express, Union Pay, JCB and Diners Club) as well as PayPal.

4.5 We have set up a secure payment system for all Orders made on The Site. Payments are made on an external platform via the payment provider Adyen and comply with PCI DSS security standards. Payment will be debited from your account at the time of or shortly before dispatch of the Product to you.

4.6 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send. In addition, where you have opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under "My Orders".

4.8 You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment We will not accept your order and We will not be responsible for any delay or non-delivery and We are not obliged to inform you of the reason for the refusal.

DELIVERY AND OWNERSHIP

5.1 We are not able to make deliveries to PO Boxes.

5.2 Products will be dispatched by Royal Mail courier unless you specify an alternative delivery option.
Prices shown on the Website do not include delivery.

For any Order greater than or equal to ninety GBP (£90), complimentary Standard delivery is offered. The delivery costs are added to the total price of the Order at the Checkout. This does not negate from the fact that at times we may have promotional offers of Free Delivery on any purchase(s).

5.3 We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order. In any event not more than 5 working days beginning on the day We confirm your order. If We are unable to dispatch the Product within that time We will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

5.4 You shall be informed by email/text when the parcel has been processed by Royal Mail. You will have the option to change the date of delivery (within a limit of five (5) working days from the original scheduled delivery date).
In the event that you (or a person identified by you to take delivery of the Product on your behalf) are not available at the time of delivery, you will be contacted via SMS or e-mail to schedule a new delivery slot. Wherever possible, a notice will also be left at your address that delivery of your Order has been attempted. If after threee attempts to deliver the prodcut, the courier is still unable to do so, the Product automatically is returned to Us at the Customer's expense.

5.5 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.

5.6 We want you to be happy with your purchase from Us. If you are unhappy with the Product in any way please contact Our Client Service at sales@thepurecollection.com, or +44 (0)207 096 0969 as soon as possible.

CANCELLATION, RETURNS AND REFUNDS

6.1 Before dispatch.
If you wish to change or cancel your Order prior to the Product(s) having been dispatched you can either select the “cancel” option within The Site ‘My Account’ section or call Our Client Services team on +44 (0)207 096 0969 / sales@thepurecollection.com, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.

6.2 After dispatch. We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within 28 days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:

6.2.1 Your cancellation period will expire 14 days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Products. If your Order is delivered in multiple lots, the 14 days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products. For example, if you receive your (final) Product on the 1st of the month then your cancellation period will end on the 14th of that month.

6.2.2 You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform us by any of the methods by calling Our Customer Services Team on +44 (0)207 096 0969 or Email at sales@thepurecollection.com.

6.2.3 You have taken reasonable care of the Product prior to return. In particular this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed.

6.2.4 You return the Product to Us without undue delay and in any event within 14 days of informing Us of your decision to cancel.

6.2.5 You return the Product at your expense (unless it is faulty) in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.

6.3 Faulty Products. Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Service Team as soon as possible on sales@thepurecollection.com or +44 (0)207 096 0969 with your Order number.

For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us. Please note that this does not include any costs incurred by you in returning the Products in person.

6.4 Returning the Product(s). We recommend that the Products are returned to Us using one of the methods described below:

6.4.1 By post to The PÜRE Collection, 207 Regent Street, 3rd Floor, London W1B 3HH, England

6.5 Effects of cancellation
If you cancel your Order in accordance with paragraph 7.2, We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).
We will make the reimbursement without undue delay and not later than:
◦ (a) 14 days after the day We receive back from you any Products supplied, or
◦ (b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the goods.

We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

6.6 Products which may not be returned
Please note that, unless they are faulty, you do not have the right to return Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for Us to accept the return of any fragrance or other Product where the cellophane has been unsealed or other protective seal has been removed.

OUR LEGAL OBLIGATIONS AND LIMITS ON OUR LIABILITY TO YOU

7.1 We do not accept liability for death or personal injury caused by our negligence or that of Our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents.

7.2 You have certain rights under the law. These include that We have the right to supply the Product to you and that any Products supplied by Us will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance.

7.3 If We breach these Terms We shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the greater of £100 or the total value of the Order. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into this Agreement.

7.4 We are not responsible for:

7.4.1 losses not caused by Our fault;

7.4.2 losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and Us at the time of entering into this Agreement, for example loss of profits or loss of opportunity;

GENERAL

8.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

8.2 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

8.3 These Terms are not intended to give rights to anyone except you and Us

8.4 Complaints and disputes

8.5 We will do Our best to resolve any disputes in relation to these Terms. If you wish to take court proceedings against Us you must do so within the United Kingdom. If you live in England or Wales the laws of England and Wales will apply and if you live in Scotland, Scottish law will apply.

8.6 If We are unable to resolve any disputes between Us about this Agreement you have the right to refer the dispute to the EU’s Online Dispute Resolution platform.

PRIVACY POLICY

 Privacy Notice - transparency of data protection

Being transparent and providing accessible information to individuals about how we will use their personal data is important for our organisation. The following are details on how we collect data and what we will do with it:

What information is being collected? 

The personal information we collect might include your name, address, email address, email click through information, IP address, and information regarding what web pages are accessed and when.

If you make a purchase online, over the telephone or for a mail order your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

-If you have applied for a job, we will collect your CV, covering letter and contact details.

Who is collecting it?

The PÜRE Collection, the trading name of Pure Essence Collection Ltd.

How is it collected?

We obtain information about you when you use our website, when you place an order, request a catalogue, join our mailing list, enter a competition or submit feedback.

Cookies

Session Cookies - We use a session cookie to remember your login for you and what you've put in your basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionalities on the site will be broken.

Google Analytics – We use this to understand how the website is being used in order to improve the user experience.

Facebook Pixel - Cookies and pixels are used to understand and deliver ads and make them more relevant to you, as well as to store. We may also use a cookie to learn whether someone who saw an ad on Facebook later visited our website.

Why is it being collected?

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.

Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.

If you opted in, we also use the information to keep you up to date with The PÜRE Collection : mailing new catalogues and sending emails as appropriate. You can opt-out at any time.

If you have opted in, we may make your postal mailing list available to carefully selected companies. You can opt-out at any time.

For purposes of quality control and training, calls and emails may be monitored.

How will it be used?

We may use your information to:

  • Process any orders that you have made.
    • To carry out our obligations arising from any contracts entered into by you and us.
    • Dealing with entries into a competition;
    • Seek your views or comments on the products or services we provide.
    • Notify you of changes to our services;
    • Send you communications which you have requested and that may be of interest to you, including: Catalogues, Mailings, Activities, Promotions and Product Launches.
    • If you have opted in to hear from carefully selected partners.

Who will it be shared with?

Third Party Product Providers: We will only share your information with third parties for marketing purposes if you specifically request. If you do so, this will be postal only (not email). You may opt-out at any time.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to post your order, mail you a catalogue or fulfil a made-to-order purchase). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment page, placing an order by telephone or mail-order your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Right of rectification 

You have a right of rectification of data. If there are any errors in the data we hold, please submit a change request at.

Identity and contact details of any data controllers

Data Protection Officer
The PÜRE Collection
207 Regent Street
London
W1B 3HH

admin@thepurecollection.com

Details of transfers to third country and safeguards

As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Retention period

Transactional Data is anonymised following 5 years of dormancy. After this time transactional information may used for analysis use only.

If you have applied for a job, but been unsuccessful, we will keep your records on file for not more than 3 months, unless you request otherwise. If you have previously been employed by The PÜRE Collection , your personal details and salary information will be retained for six year, as required by law.